Usually 3-5 days delivery
Always 14 days exchange and return policy
If you have any questions, please send an email to info@xohandcraft.com
General information
Sif Global ApS / XO Handcraft
Forest Road 71
4100 Ringsted
Email: info@xohandcraft.com
Tel.: +45 5222 9218
CVR 28148690
Order
Once you have placed your order, you will receive an online confirmation. If you do not receive this confirmation within 2 hours, please contact us - check your spam filter if necessary.
In addition, you will receive a new email the same day the goods are shipped.
Payment
We offer several possible payment methods.
.MobilePay
Visa
. Bank transfer (With bank transfer you are not protected by the objection scheme)
When paying by electronic payment card, the amount is only deducted when we ship the goods.
We do not charge card fees.
Security around card information
During the payment phase, you will be informed of the items you have ordered and the total price. When you choose to proceed to checkout, you will be taken to a secure (encrypted) internet connection where you must enter the following:
- Credit card number
- Expiration date
- Check digits
XO Handcraft is solely responsible for the sale and shipping of the item, and does not come into contact with or see your credit card information. It is handled exclusively on a secure server, with a secure connection (encryption) via a payment processor.
Prices
All prices on the website are in DKK incl. VAT and other taxes. The prices are current prices. The price at the time of ordering is the applicable price.
Delivery
Free delivery on purchases over 299,-
Delivery time 3-5 business days, unless otherwise stated.
We only deliver to Danish addresses, but not Greenland and the Faroe Islands.
Delivery is generally done with GLS or PostNord.
If you would like delivery outside Denmark, please contact us via info@xohandcraft.com
We always send orders in the order they are received - during peak periods, e.g. in connection with holidays, sales or similar, there may be a slightly longer delivery time.
When ordering multiple items, where one of them has a longer delivery time, we will send the items together when they are all ready for delivery. If there is a longer delivery time for any of them, you will of course be made aware of this.
You can choose between having the package sent “without distribution” or “with distribution”.
Price for parcel shop 39,-
Price with delivery to home address 69,-
Unclaimed packages
Packages that are not picked up within the parcel shop's deadline will be automatically returned to XO Handcraft. In this regard, we reserve the right to charge a handling fee of DKK 125 to cover administration costs, packaging and warehouse management.
Right of withdrawal
There is a 14-day right of return on all items from the day of receipt.
You simply need to notify us at info@xohandcraft.com within 14 days of receipt that you wish to exercise your right of withdrawal.
Send the order back to us and enclose a copy of the delivery note no later than 14 days after you have notified us that you have regretted your purchase.
You cannot exercise the right by refusing to receive the goods or avoiding picking up the order from the parcel shop.
Exchange
If you want to exchange an item for another, simply return the item within 14 days of receipt. You can place a new order on the webshop immediately.
We will refund the purchase amount for the returned item as soon as we receive it in our warehouse. A return usually takes 7-10 business days.
Returns in connection with the right of withdrawal or exchange
When you return the item, you are only liable for any deterioration in the value of the item due to handling other than what is necessary to determine the nature and properties of the item.
To receive a full refund of the purchase price, you may only do the same with the item as you would in a physical store – i.e. you may test the item, but not actually use it.
Returns must be made in original packaging.
The cost of the return is your responsibility.
You bear the risk of the goods from the time of delivery of the goods.
We only accept return packages sent directly to:
XO Handcraft
Forest Road 71
4100 Ringsted
We do not accept packages sent by cash on delivery. We also do not accept packages sent to parcel shops or similar.
Refund of the purchase amount
If you regret your purchase, you will get your money back.
If the item is depreciated, we will deduct the amount you are liable for.
In the event of cancellation of purchase or exchange, delivery costs will not be refunded.
In the event of a reported complaint, we will refund the payment received from you, including your (reasonable) delivery costs. Returns must be agreed in advance. COD shipments are not accepted.
We will initiate a refund no later than 14 days after we have received the item and examined it.
The amount will be refunded to the same payment method you used for the purchase, unless we have agreed otherwise.
We reserve the right to withhold payment until we have received the goods.
If it is a refund, please include bank information in the form of registration number and account number so that the agreed amount can be transferred to your account.
The information
can be provided without risk by email or other electronic form, as it is not
sensitive information and will only be used for our fulfillment of
the refund. Our emails are only processed by employees of the company who are
under confidentiality.
Complaint
There is of course a 24-month right of complaint under the Danish Sales Act. This means that you can either have the item repaired, exchanged, your money back or a discount on the price, depending on the specific situation.
Damage to the product as a result of incorrect handling by the customer is not covered by the right of complaint.
Complaints regarding defects and deficiencies must be reported to info@xohandcraft.com within a reasonable time after receipt of the goods. Please describe the problem in as much detail as possible and take a picture of the defect. Two months is considered a reasonable time, unless otherwise agreed.
If the complaint is justified, we will of course refund your (reasonable) shipping costs.
Please note: We do not accept packages sent by cash on delivery. We also do not accept packages sent to parcel shops or similar.
The item must always be returned in proper packaging.
Contact us
If you would like to contact us, please send an email to: info@xohandcraft.com
Customer information policy
In order to shop at XOHandcraft.com, we need the following information:
Name
Address
. Telephone number
. Email address
You can have your information deleted at any time.
We do not resell your personal information to others. We only register and pass on your personal information (first and last name, address, postal code, city, email and possibly telephone) to the shipping company used to deliver the goods to you.
Personal information registered with XOHandcraft.com is stored for up to five years, after which the information is deleted.
When you sign up for the newsletter, we will register your email address and possibly your name. Information will not be passed on to others. You can unsubscribe from the newsletter at any time.
When personal data is collected via our website, we ensure that it always occurs with your express consent, so that you are informed about exactly what information is collected and why.
Employees of XO Handcraft have access to the information recorded about you. The data controller for XOHandcraft.com is XO Handcraft.
We do not store customer information encrypted. We do not transmit customer information encrypted.
You always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights under the Personal Data Act and inquiries in this regard should be directed to XO Handcraft via e-mail info@xohandcraft.com
Access to complaints
If you want to complain about your purchase, please contact info@xohandcraft.com
If we are unable to find a solution, you can file a complaint with the relevant boards in the area, if the conditions for this are met.
Center for Complaint Resolution
The House of Representatives
Customs booth 2
8800 Viborg
www.navenshus.dk
If you are a consumer residing in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal ec.europa.eu
The terms and conditions were last updated in November 2024.
